GamStop is a British national self-exclusion scheme that operates under the supervision of the UKGC. As Casino Wise says, this tool allows you to block access to UK-licensed gambling sites, but non-GamStop casinos still exist.
What happens when someone registers with GAMSTOP
Clients registered in this program are blocked from access to most gambling sites operating in the UK (England, Scotland, Wales). This service allows customers to choose to exclude themselves from the game for 6 months, 1 year, or 5 years.
How does this service work?
GamStop registers and stores the user’s data, and each time you try to log in or register with this data, it is checked against the GamStop database. If the data matches the data stored in GamStop, an attempt to log in or register is suppressed.
If a player was authorized in an existing account when registering in GamStop, he will be blocked within 24 hours. After that, the player will no longer be able to log into his account.
According to BetDAQ, if you are an existing customer and register with GamStop, you will continue to receive marketing and promotional materials until you notify us of registering with GamStop or try to log into your account. This is because GamStop is an independent program and we will be able to identify the fact of a player’s registration in it only when he tries to log into his account or notify us about it. Once your accounts have been marked as voluntarily excluded by the GamStop service, we will stop sending you marketing and promotional materials and you will not be able to apply online settings that require authorization. The balance in your report will be returned to you applying the selected pay system.
You must inform us about your registration with GamStop so that we can:
- freeze your account;
- return the balance on your balance;
- suspend you from sending marketing and promotional materials.
New clients listed with GamStop will not be capable to display on gambling sites, including any multi-channel products. We have updated the General Terms and Conditions to include the use of the GamStop software.
How can customers contact GAMSTOP?
Full contact details of the service are given on gamstop.co.uk.
Frequently asked questions
I have listed at GamStop and would like to withdraw my balance. How to do it?
If you complete the login procedure until an error message is displayed stating that you are blocked from entering, your funds will be automatically returned to the recorded amount instrument within 5 business days.
You can also send us an email and we will manually process the refund payment. add your account details such as name, username, date of birth in the message and send it to responsible gaming@partypoker.com until you provide your bank details so that we can transfer funds to you. To provide bank details or for further information regarding the return of your balance, please contact us by email.
I am joined with GamStop and would prefer to resume the game. How to do it?
You should first contact GamStopto discuss the matter and agree to deregister the program after the expiration period. Once your exception has been lifted at GamStop, you can contact us to reactivate your account or, if you are a new client, you can join.
I am registered with GamStop, but I do not remember when my voluntary exclusion period ends, can you tell me concerning it?
Unfortunately no. We do not have any data regarding the duration of exclusion. To obtain it, you will have to contact GamStop.
I am not registered with GamStop however, I was told that my account was blocked due to participation in the GamStop program
We do not have any learning regarding the voluntary exclusion in GAMSTOP, therefore we are not able to change or remove any exclusions. You should contact GamStop to discuss this issue.
I am registered with GamStop, however, you continue to send me marketing and promotional materials. Why is this happening?
GamStop is an independent service. As soon as we receive notice that you are registered with GamStop, we will stop sending you marketing messages. When you try to log into your account, the blocking will automatically work and further distribution of marketing and advertising messages to your account will be stopped. Also, please inform us of your voluntary exclusion via GamStop by email and we will take appropriate action.
I signed up 12 months ago. Why has money disappeared from my account?
If an account remains inactive, an inactivity fee may be deducted from it. As soon as we receive information that you are listed with GamStop, your account will be frozen and the remaining supplies will be delivered to you. When you try to log into your account, the blocking will automatically work and further distribution of marketing and advertising messages to your account will be stopped. You can also inform us of your voluntary exclusion via GamStop by email and we will take appropriate action.
If I am registered with GamStop, can I still place bets at arcade slots, bookmakers, bingo parlors, or casinos?
If you voluntarily exclude yourself from the game using GamStop, you will not be able to place bets at the office if this requires authorization (including multi-channel products). All other forms of betting will not be affected.