Interview with Chairman of Parks, Experiences, and Products Bob Chapek

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Speaking with the indispensable Inside The Magic, Bob Chapek, Chairman of Parks, Experiences, and Products for The Walt Disney Company discussed the opening of Galaxy’s Edge in Orlando – known to fans as Batuu East – and amongst other things talked about the success of the process over in Anaheim at Batuu West.

“We got over a million people through the attraction over at Disneyland so we’re learning and it’s operating extremely well…so the fact that we don’t have backup lines is actually going according to plan. That’s not a great guest experience, so we don’t define success as 10 hour waits. We define success as great guest experiences. We like to move people through and have a great time. We have a virtual queue planned if we need to deploy it. Most of all, I think our guests are having a great time in California, and they’ll have a great time here.”

Mark Newbold
Mark Newbold
Exploring the galaxy since 1978, Mark wrote his first fan fiction in '81 and been a presence online since his first webpage Fanta War in 1996. He currently contributes to ILM.com and SkywalkerSound.com, having previously written for Star Wars Insider, StarWars.com, Star Wars Encyclopedia, Build The Millennium Falcon, Starburst Magazine, Geeky Monkey, TV Film Memorabilia and Model and Collectors Mart. He is a four-time Star Wars Celebration Stage host (the only podcaster to have appeared on every Celebration podcast stage since it began in 2015), the Daily Content Manager of Fantha Tracks and the co-host of Making Tracks, Canon Fodder and Start Your Engines on Fantha Tracks Radio.
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Speaking with the indispensable Inside The Magic, Bob Chapek, Chairman of Parks, Experiences, and Products for The Walt Disney Company discussed the opening of Galaxy’s Edge in Orlando – known to fans as Batuu East – and amongst other things talked about the success of the process over in Anaheim at Batuu West.

“We got over a million people through the attraction over at Disneyland so we’re learning and it’s operating extremely well…so the fact that we don’t have backup lines is actually going according to plan. That’s not a great guest experience, so we don’t define success as 10 hour waits. We define success as great guest experiences. We like to move people through and have a great time. We have a virtual queue planned if we need to deploy it. Most of all, I think our guests are having a great time in California, and they’ll have a great time here.”

Mark Newbold
Mark Newbold
Exploring the galaxy since 1978, Mark wrote his first fan fiction in '81 and been a presence online since his first webpage Fanta War in 1996. He currently contributes to ILM.com and SkywalkerSound.com, having previously written for Star Wars Insider, StarWars.com, Star Wars Encyclopedia, Build The Millennium Falcon, Starburst Magazine, Geeky Monkey, TV Film Memorabilia and Model and Collectors Mart. He is a four-time Star Wars Celebration Stage host (the only podcaster to have appeared on every Celebration podcast stage since it began in 2015), the Daily Content Manager of Fantha Tracks and the co-host of Making Tracks, Canon Fodder and Start Your Engines on Fantha Tracks Radio.
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