Interview with Chairman of Parks, Experiences, and Products Bob Chapek

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Speaking with the indispensable Inside The Magic, Bob Chapek, Chairman of Parks, Experiences, and Products for The Walt Disney Company discussed the opening of Galaxy’s Edge in Orlando – known to fans as Batuu East – and amongst other things talked about the success of the process over in Anaheim at Batuu West.

“We got over a million people through the attraction over at Disneyland so we’re learning and it’s operating extremely well…so the fact that we don’t have backup lines is actually going according to plan. That’s not a great guest experience, so we don’t define success as 10 hour waits. We define success as great guest experiences. We like to move people through and have a great time. We have a virtual queue planned if we need to deploy it. Most of all, I think our guests are having a great time in California, and they’ll have a great time here.”

Mark Newbold
Mark Newbold
Exploring the galaxy since 1978, Mark wrote his first fan fiction in '81 and has been a presence online since webpage Fanta War in 1996. He is the EiC and Daily Content Manager of Fantha Tracks and currently contributes to ILM.com, SkywalkerSound.com, Star Wars – Das Offizielle Magazin, Journal of the Whills and Starburst Magazine, having previously contributed to magazines Star Wars Insider, Geeky Monkey, TV Film Memorabilia, Model and Collectors Mart, partworks Build Darth Vader, Star Wars Encyclopedia, and Build The Millennium Falcon, and websites Jedi.net, Jedi News, StarWars.com, Lightsabre.co.uk, and Wirezone. He is the only podcaster to have appeared on every Celebration podcast stage since it began in 2015 (hosting it four times), and is the co-host of Making Tracks, Canon Fodder and Start Your Engines on Fantha Tracks Radio.
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Speaking with the indispensable Inside The Magic, Bob Chapek, Chairman of Parks, Experiences, and Products for The Walt Disney Company discussed the opening of Galaxy’s Edge in Orlando – known to fans as Batuu East – and amongst other things talked about the success of the process over in Anaheim at Batuu West.

“We got over a million people through the attraction over at Disneyland so we’re learning and it’s operating extremely well…so the fact that we don’t have backup lines is actually going according to plan. That’s not a great guest experience, so we don’t define success as 10 hour waits. We define success as great guest experiences. We like to move people through and have a great time. We have a virtual queue planned if we need to deploy it. Most of all, I think our guests are having a great time in California, and they’ll have a great time here.”

Mark Newbold
Mark Newbold
Exploring the galaxy since 1978, Mark wrote his first fan fiction in '81 and has been a presence online since webpage Fanta War in 1996. He is the EiC and Daily Content Manager of Fantha Tracks and currently contributes to ILM.com, SkywalkerSound.com, Star Wars – Das Offizielle Magazin, Journal of the Whills and Starburst Magazine, having previously contributed to magazines Star Wars Insider, Geeky Monkey, TV Film Memorabilia, Model and Collectors Mart, partworks Build Darth Vader, Star Wars Encyclopedia, and Build The Millennium Falcon, and websites Jedi.net, Jedi News, StarWars.com, Lightsabre.co.uk, and Wirezone. He is the only podcaster to have appeared on every Celebration podcast stage since it began in 2015 (hosting it four times), and is the co-host of Making Tracks, Canon Fodder and Start Your Engines on Fantha Tracks Radio.
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