Speaking to CNN, Disney Parks Chairman Josh D’Amaro made it very clear that as the parks will continue to develop and evolve, technology will be at the forefront of those changes.
First I’d say we’ve got a long legacy here. Again, at Disneyland, Walt walked these streets. I want to make sure that we protect that legacy, that we make sure that we continue to be that magic that people expect of us.
At the same time, we’ve got an opportunity to pivot and invite brand new guests into our world, and infuse brand new character and intellectual property heading to our parks. Look at new technologies that will make the experience even better than it was before we went into the pandemic.”
New tech and the post-COVID world will see new crowd easing measures and D’Amaro discussed that.
“We have a new reservation system in place and that’s done phenomenally well during this Covid situation. We have mobile order, [which means] people are having a much easier time finding places they want to eat and have experiences that allow them to then spend more time in the parks and with their families.
You’ll see, ultimately when we open Avengers Campus, the way that we’ve layered technology into the attractions and the merchandise and the food venues.”
The full interview is well worth a read as amongst other things he delves into the companies adaptability.